1 Which of the following is not included in the definition of conflict?
a. Perception
b. Disruption of tasks
c. Something that is cared about
d. Negative effects
2 Which of the following is not one of the views of conflict?
a. Traditional
b. Human relations
c. Interactionist
d. Functional
3 The traditional view of conflict argues that conflict _____.
a. Helps to generate discussion
b. Can be avoided
c. Improves productivity
d. Must be avoided
4 The ______ view of conflict argues that conflict arises from management failure.
a. Human relations
b. Interactionist
c. Traditional
d. Functional
5 The human relations view of conflict advocates _____ conflict.
a. Encouraging
b. Open communication for resolving
c. Group therapy for resolving
d. Acceptance of conflict
6 Which method is used to enhance the skills of the current or new employees to perform current job more efficiently?
a. Training
b. Development
c. Improvement
d. Job rotation
7 Which method is used to enhance the skills of the current or new employees to perform future jobs more efficiently?
a. Training
b. Development
c. Improvement
d. Job rotation
8 An organization that has developed the continuous capacity to adapt and change is termed a (n) _____.
a. Continuous improvement process
b. Innovative organization
c. Double-loop learning organization
d. Learning organization
9 _____ involves correcting errors using past routines and present policies.
a. Process reengineering
b. Single-loop learning
c. Double-loop learning
d. Continuous improvement process
10 Which of the following is an example of a piece-rate plan?
a. Time and a half for overtime
b. Rs. 15 for each unit produced
c. Productivity bonus
d. Commission
11 Much of the compensation of Ali traders is in the form of stock options. The amount of options distributed is based on the company’s net profits. What sort of compensation plan is this?
a. Profit-sharing
b. Gainsharing
c. Merit based
d. Esop
12 What is the term used for a pay plan where pay levels are based on how many skills employees have or how many jobs they can do?
a. A variable pay plan
b. Flexible pay
c. Competency-based pay
d. Gainsharing
13 Skill-based pay plans are not consistent with which of the following theories?.
a. ERG theory
b. The achievement need
c. Reinforcement theory
d. Two-factor theory
14 Paying people to expand their skill levels is consistent with which need?
a. Affiliation
b. Achievement
c. Social
d. Security
15 Why are flexible benefit plans consistent with expectancy theory’s thesis?
a. They allow organizations to minimize costs associated with benefits
b. They provides a suite of tangible rewards that can be offered as motivation
c. Organizational rewards should be linked to each individual employee’s goals
d. They make employment at firms providing such programs more attractive
16 Which of the following types of teams allows for collaboration between team members who are physically dispersed?
a. Local
b. Interactive
c. Virtual
d. Global
17 Which is not one of the primary factors that differentiate virtual teams from face to- face teams?
a. The absence of nonverbal cues
b. Limited social context
c. Decreased satisfaction with work processes
d. The ability to overcome time and space constraints
18 Which of the following is not the benefit of virtual teams?
a. Defined and agreed roles
b. Geographically dispersed members
c. Group interaction and cohesion
d. Effective lines of communication
19 Which of the following is NOT a role in team meetings?
a. Primary facilitator
b. Minute taker
c. Time keeper
d. Disturbance handler
20 Sending the minutes of the meeting is part of _______________
a. Plan
b. Conduct
c. Close
d. Follow-up